By Zunesis / March 16, 2015 /

As Information Technology (IT) professionals, we develop tunnel vision from time to time. Disaster Recovery (DR) planning is an area that tends to be a focal point of the aforementioned tunnel vision. IT professionals show a propensity to zero in on technology DR planning, working diligently to ensure primary data center services are recoverable and […]

By Zunesis / March 12, 2015 / data storagedata storage arraydata storage assessment

Preparing to Replace Your Data Storage Array If you’ve been using your data storage array for more than three years, you may be considering a replacement. Perhaps you just received a support renewal notification; or, if you’ve had this array for five years or more, the manufacturer may be announcing its End of Life (EOL). […]

By Zunesis / March 9, 2015 / customer firstcustomer serviceit customer serviceit solution partnerIT solutions

In my last blog, we explored the Customer Service Pillar of being Invested, emphasizing the importance of focus and being great in only a few things. I discussed how clients expect greatness on the very first engagement and how leveraging professional partnerships to broaden our ability to serve clients is critical in today’s rapidly changing […]

By Zunesis / March 5, 2015 / converged infrastructurehp solution providersolutions provider

Insight Remote Support: Reducing Risk and Downtime As a solution provider, a common refrain from clients and prospects is that, “a server is a server.” They simply don’t see the rationale in paying more for a brand-name server, such as an HP ProLiant, vs. a “white-box” server. Through learning about what IT professionals are looking […]

By Zunesis / February 23, 2015 / customer serviceIT solutionsit solutions provider

Investing in core competencies Today’s clientele are savvy and smart, and most of them wear x-ray glasses that can see right through inexperience from a mile away. In the world of Information Technology (IT), no organization can possibly know it all or be an expert in everything. Technology today is too complex, ever changing, and moving at […]

By Zunesis / February 16, 2015 / customer serviceIT servicesIT solutions

Why Flexibility Builds Credibility with Your Clients In my previous blog on the topic of Customer Service in 2015, we explored the five pillars of serving customers today: Flexible Invested Responsive Strategic Trusted This week, we will tackle the pillar of customer service: Flexibility. Webster defined “flexibility” as, “the quality of being adaptable or variable.”  […]

By Zunesis / February 12, 2015 / infrastructure assessmentit infrastructure

Every New Year we make individual goals and resolutions to improve ourselves and our overall well-being. We understand the importance of taking care of our bodies both mentally and physically, but do we take the time to do a wellness check on the thousands of dollars we spend on our IT infrastructure? How important is […]

By Zunesis / February 6, 2015 / customer service tipscustomerFIRSTenterprise infrastructure VARs

Does Customer Service still matter?   Do any of us really believe that customer service still matters?  Most business leaders would immediately say, “Sure it does,” because we take great pride in the customer experience we provide.  As business owners and CEO’s, we carry the torch of serving our customers proudly and without reservation.  However, […]

By Zunesis / January 29, 2014 /

  It’s been a great season of football, and as we head into Superbowl 48, our zInsights team was wondering who would be victorious between the Denver Broncos and Seattle Seahawks in an online social media matchup. Between Richard Sherman’s controversial post-game interview and Peyton Manning’s sound victory over Tom Brady, there was a lot to look […]

By Zunesis / January 8, 2014 / social media

One of the most unfathomable things about the internet is how much data is being created, sent, and stored every moment. On Youtube alone, more content is created in two months than was created by the three largest U.S. television networks in sixty years.  And every month, users spend a whopping 2.9 billion hours (or […]