Insight Remote Support: Reducing Risk and Downtime
As a solution provider, a common refrain from clients and prospects is that, “a server is a server.” They simply don’t see the rationale in paying more for a brand-name server, such as an HP ProLiant, vs. a “white-box” server. Through learning about what IT professionals are looking for and what their challenges are, we find that the following are core concerns:
- Keep the systems up and running
- Maintain infrastructure while controlling costs
- Increase staff productivity
- Prevent system downtime
- Better control of assets
While “white-box” and similar low-cost/low-value server manufactures can provide a quick fix to providing clients with needed CPU and memory horsepower, often times there is little additional value provided by these low-value solutions to support the above concerns.
I want to share with you just one of many HP ProLiant server innovations that is provided with all server orders at no additional cost: HP Insight Remote Support. HP Insight Remote Support is provided with any HP ProLiant Server (along with HP Storage and Networking products) that is either under at least the base warranty period or is part of a Care Pack or HP support contract. Insight Remote Support includes:
- Remote monitoring 24×7 and anytime/anywhere support access via HP Insight Online – gaining you better control
- Automatic notification with proactive advisories on potential hardware problems before they occur – allowing you to do more with less
- Fast and accurate problem resolution with HP Phone Home support; problem resolution for serious issues can initiate without customer intervention – you stay up and running
HP research has shown that utilizing this NO COST feature included with every HP ProLiant server sold results in up to 66% faster problem resolution and an up to 95% “first time fix” rate, enabling you to focus on your business needs and spend less time on support calls or escorting repair technicians back and forth to your data center time and again.
Additionally, you might ask, how does an HP Solution Provider such as Zunesis potentially add even more value to this feature set? HP has provided the OPTION for a customer to provide customer-determined information to their partner, such as:
- Opt to send Zunesis your configuration reports, which gives you the opportunity to have Zunesis identify configuration issues, performance bottlenecks, and for us to have a greater understanding of your server configurations.
- Choose to allow Zunesis to view your HP infrastructure from anywhere, anytime, with HP Insight Online, again to partner with your solution provider to help proactively plan and grow your environment together.
Note: Insight Remote Support does not require use of HP Systems Insight Manager (SIM) in most environments. We do recommend considering Zunesis Professional Services to assist with deployment of HP SIM if that level of granularity is desired, but the Insight Remote Support product stands alone and is an input into the SIM/OneView environment if you have already made the time investment to deploy those tools.
Ready to learn more?
– Contact your Zunesis Account Manager and/or Solution Engineer!
