NAVIGATION
CORPORATE OFFICE
Zunesis, Inc.
4B Inverness Ct E Suite 100,
Englewood, CO 80112
(720) 221-5200
Las Vegas
6671 Las Vegas Blvd S
Building D Suite 210, Office 260
Las Vegas, NV 89119
(702) 837-5300
Most mid-sized IT organizations suffer from inadequate time and resources to keep the business running. Organizations need to address the pressing IT changes required to keep pace with the evolving needs of their customers & competition. These same mid-sized IT organizations do not get the same love from IT vendors that larger organization receive. Often only seeing support when they are actively in the process of buying new infrastructure.
Add to these factors a very tight IT labor market and this leads to big challenges and disappointed end users. This impacts one of the largest customer segment in the US economy – the mid-market. When business owners and leaders can’t get what they need from IT, they start looking for other alternatives. This can include Cloud and IT Outsourcing.
Zunesis has announced a common-sense service (Recurring Data Center Advisory Service – RDCAS) that offers substantial value to our clients who operate an HPE server/storage environment. For customers operating IT data centers, this service is designed to provide on-going expertise and advice to minimize disruption, down-time, and operational risk.
The sweet spot for this service is mid-market and SMB clients who can benefit from on-going expert engineering support and guidance. This service is designed for the client who desires guidance and periodic expertise. In addition, the organization still plans to operate and manage their own HPE infrastructure.
The value of this service lies in its focus and consistency. The RDCAS approach combines a focused Managed Service with consistent high-end engineering engagement.
The service includes an upfront assessment of the client’s HPE environment (inventory, firmware, configuration, and capacity). From this upfront assessment, Zunesis will make suggestions and provide guidance on any needed upgrades or best practices.
From there, Zunesis will establish recurring quarterly sit-down, in-person meetings with senior Zunesis Engineers and Project Manager to review the following:
Throughout the life of the contract, Zunesis will also serve as an advocate for resolving support issues with HPE. We will help to get support tickets escalated. Zunesis has 15 years working with hundreds of HPE clients. Our understanding of the HPE organization and the right knobs to turn and levers to pull will help our customers get the best support possible.
While the RDCAS is an advisory and consulting service only, Zunesis also offers follow-on hands-on services to implement suggested updates and best practices. Some clients want a turn-key offering where Zunesis recommends specific firmware upgrades, for example. Then Zunesis engineers would make those changes during a scheduled maintenance window.
The RDCAS is the ultimate preventative maintenance program. Zunesis recommends adding this service when your maintenance support renewals are due. This way the people at Zunesis can review and understand the current type of support you have and the current services you are already receiving from HPE.
Didn’t you just love the music from the 80’s? Of course, I did! That was the era in which I got to dress in my neon clothes and put as much Aqua net as possible to my hair and party like its “1999”!
Just like the great Janet Jackson said in her famous 80’s song, “What have you done for me lately”, you may be wondering the same about your IT Support!
Like all 80’s lovers such as myself, a good song can really put you in the best mood ever! Like, totally! It will either bring back the best of times or sometimes even the worst of times! Today, you can get any 80’s song you love from any streaming company out there. RAD!
For me, I totally rely on my streaming service to get me the best of the 80’s. To make sure those streaming services are always on, most companies rely on some type of support. Support that will keep their IT infrastructure up and running at all times for those 80’s lovers out there! You want to get the service experience you expect which should be totally awesome!
In today’s IT world, preventative care and support are so important to keep things running properly. You never want to be “Dancing in the Dark”. You want to reduce the number of problems and respond rapidly when they do occur by leveraging Proactive Care.
HPE Proactive Care provides both reactive and proactive support service deliverables for your IT devices and systems. It helps you focus on your business and not have a “Blue Monday”.
This service provides the key information you need to make better decisions and manage your environment efficiently “All Night Long”. It helps you monitor the telemetry from products connected to HPE on a 24×7 basis and send out pre‑failure alerts to help you avoid outages and not be “Livin on a Prayer”.
Operational reports are available about firmware levels and software revision levels. Patch update recommendations are delivered to help you keep your infrastructure stable. This is Totally Awesome! Proactive scanning will be performed to provide a health check that identifies and resolves potential configuration issues.
Because, you gotta have “Faith” in knowing as an HPE Proactive Care customer, you can talk to a technical account manager about any of the content in these reports to get their expert insights and tailored advice on what your next steps might be. “Don’t Stop Believing” in proactive services! You get visibility into opportunities to improve your environment from a best practice perspective, as well as the ability to head off potential threats. Tubular!
Never feel “Under Pressure” with HPE Proactive Care. With many decades of support experience, customers can feel confident that when they need help they can get through to the right person in the fastest way possible. Providing an enhanced call experience and faster resolution, “Time after Time”. To achieve that, HPE built a support organization with exceptionally high levels of training, highly streamlined processes, and prioritized access on escalations.
We believe it’s a service that’s unequaled in the industry. This will give you “Sweet Dreams” knowing HPE has your best interest when it comes your business. Give your business the right edge with the right level of targeted, proactive support services and “Kiss” all your worries goodbye!
When you “Just Can’t Get Enough” of the Proactive Services, layering on top of the proactive care from HPE is the Zunesis Recurring Data Center Advisory Service. This service allows you to “Fight for Your Right” and get additional proactive features such as: Assess your current environment and your future needs. Design to improve your current environment and meet future goals. Implement what we propose. Maintain your environment to keep it secure, reliable, and available. Protect your applications and data through BU/DR best practices.
Available to review will be limited to the following HPE infrastructure devices including:
During pre-planning sessions, Zunesis will validate what equipment will be included in the assessment. We will “Whip It” into shape!
An Inventory Service is available which includes initial firmware, configuration information, and capacity. We can also act as the customer advocate when service tickets need to be escalated. Helping to manage these calls through completion.
The Zunesis services organization has the experience and expertise to help your business meet your goals and objectives faster, with less risk. We are a consulting organization who assists customers in achieving their business objectives with the use of technology. With a Zunesis experienced Engineer, you will “Bust A Move” to get this service.
Contact your local Zunesis Account Manager to work up a quote for you today!
NAVIGATION
CORPORATE OFFICE
Zunesis, Inc.
4B Inverness Ct E Suite 100,
Englewood, CO 80112
(720) 221-5200
Las Vegas
6671 Las Vegas Blvd S
Building D Suite 210, Office 260
Las Vegas, NV 89119
(702) 837-5300