Centrally Manage Your Maintenance Contracts

Maintenance contracts are supposed to deliver peace of mind. Yet, when you have dozens of contracts with various vendors – all with different renewal dates, they can quickly become a headache.  We work with our customers to identify what hardware, users, vendors, and services are covered, as well as those that aren’t.  With this information, we put together a plan to ensure your business is protected from unexpected downtime while saving you money on unnecessary support costs.

Each year, maintenance costs swallow 15% to 25% of total enterprise IT budgets. IT staff must constantly reduce and control these expenses.  This is where we can assist you with doing a full evaluation of your maintenance contracts and advise you on the most cost-effective way of getting the coverage you need to keep your business protected.  This enables IT staff to contribute strategically and allocates resources toward innovation and business initiatives, and away from day-to-day maintenance.

 

 Ways to Help You Save Time and Money

 

HPE Hardware Maintenance Audit Process:

• Work with customer to identify Asset Inventory starting with HPE Asset Report (CAP)
• Collaborate with customer and HPE to gather any missing information
• Identify what services/deliverables are required to meet customer expectations
• Work to consolidate multiple support agreements via co-terming or combining contracts. This makes your renewals less frequent and allows for simplified budgeting.
• Terminate retired products and licensing – This eliminates wasted money for products that are no longer in production.

Software Maintenance Audit Process

A complete audit of your organization’s 3^rd party licensing may show licenses are allocated to users who no longer require the application to perform their duties.  Or, your business requirements have shifted, and you may need more functionality in your existing platform.  Whatever the situation, Zunesis can assist in identifying those needs and:

• Work with the vendor to identify licensing entitlement, support expiration dates and service levels
• Evaluate real usage and compare license utilization to entitlements
• Negotiate a more cost-effective solution for your organization
• Recommend alternative solutions to reach your business goals and objectives

In addition to hardware and software support management, we offer a full portfolio of IT services to ensure you are on track to meet your 2021 business objectives. Our IT assessment services can provide you with the information you need to make informed decisions on your cloud strategy, infrastructure, and much more.

 

 

IT Assessment Services:

Our IT Health Check Services compare your infrastructure design to best practices and support levels. From there, we make recommendations to improve service levels and offerings.

• Reduce risk of downtime and lost productivity
• Protect against ransomware and viruses
• Work with a dedicated team of experienced IT professionals with a proven track record in managing industry-leading IT solutions. 

IT Health Check:

• An IT health check represents an essential way of evaluating your business’ inner IT workings to ensure that there are no security breaches or potential problems
• Review and document your current IT environment, review current support requirements, and make recommendations for changes and updates according to best practices and supportability.

Migration Services:

Our Migration Services will bring our expertise and experience to make sure your risk is minimized and the project goes as smoothly as possible.

• Dedicated Support Team with industry certifications and expertise
• Dedicated Project Manager to keep your migration on schedule and keep you informed via planning, tracking, reporting, and accountability for your most important projects.

Installation Services:

Our IT Installation Services ensure that your technologies are implemented efficiently and effectively—the first time.

• Our comprehensive installation capabilities include servers, storage, networking, security, cloud, and backup and disaster recovery solutions.
• We have the knowledge, experience, and certifications to install and implement nearly every solution we sell.

As with any initiative, a well-defined strategy and a coordinated approach are critical. This helps to implement an effective maintenance cost reduction initiative that compliments your IT objectives.

Managing support warranties, licensing, and IT infrastructure can be overwhelming.  Zunesis offers complete solutions in helping clients manage their IT infrastructure and warranties to avoid a gap in service. We provide the assurance that you are covered in case of an unexpected outage.

If you would like assistance in managing your multi-vendor support agreements, or to discuss solutions to ensure you have the most effective IT plan in place, please reach out to schedule a time to discuss how Zunesis can help your organization get your maintenance and infrastructure under control.

“Endgame”:

 

1. (in chess)- the final stage of a game, usually following the exchange of queens and the serious reduction of forces.
2. the late or final stages of any activity.

 

Superfan Alert

 

 

This Friday, Marvel’s Avengers: Endgame premiers in theaters (technically tonight if you were lucky enough to get tickets to the Thursday night screenings).  It is shaping up to be the most anticipated film in human history.

 

 

Since I am a Marvel superfan, you could take this statement as hyperbole. But with presales ticket figures at over $130 million and one crazy fan even paying $15,000 on eBay for a pair of tickets…I stand by my claim!

 

 

It seemed only fitting to write about this massive cinematic event in my blog this week. Besides the fact that it is one of the most prominent topics of discussion as we inch closer and closer to the big premier. “Endgame” also happens to be the “main event” at the IT presentation that Zunesis is hosting in conjunction with Aruba and HPE tomorrow (again…if you were lucky enough to get tickets to our SOLD OUT event)!

 

 

If you remember, (which I’m sure you do if you have even the slightest inkling of what these movies are about) when we last saw the remainder of our heroes, they were left sitting helplessly after just witnessing half of the known universe be completely obliterated from existence! How’s that for a bad day?

 

 

Like in chess, the leftover Avengers are in the “endgame” with little resources and only the faintest hope of gathering their remaining forces and rallying one last offensive against the enemies of the universe. As exciting as this is and as eager as many of us are to see the conclusion of this epic saga…the whole concept really got me thinking about the other world I live in; the world of IT.

 

 

IT Endgame

 

 

What if you, as a customer, got put into a situation where you had greatly reduced resources? What if your data center experienced catastrophic failure and you and your colleagues found yourself in the “IT-endgame”? Wouldn’t you avoid this if you could? Wouldn’t it be nice to have Dr. Strange in your ear telling you where your environment is at, where it has been, and where it will be? Well now you can, with our help!

 

 

It’s called Recurring Data Center Advisory Service or RDCAS (I’m pushing for “RDSAS”, Recurring Doctor Strange Advisory Service, but nobody will listen to me). It’s the newest professional service that Zunesis offers to our HPE-centric customers. I know that our CEO just wrote his own blog on this topic a few weeks back, but it is a great new offering that we have in our professional services catalog and I really want people to see the value that it brings! And what better way than using the biggest movie on the planet as an analogy?

 

 

RDCAS is an advisory service wherein Zunesis will continually review your HPE infrastructure (the frequency of which is based on your company’s personal preference) and give you a documented summarization of our findings after each run-through. We will create an effective maintenance plan for you that details when your required or recommended updates are, processes involved for said updates, and can even download and provide update packages for you. We will monitor your support contracts and even escalate your service tickets with a sense of urgency.

 

 

 

 

Imagine being able to sit-down with Dr. Strange every quarter and review the entirety of your HPE infrastructure (or as much as you wish to review). You will have an accurate representation of your environment’s performance, OS versions, updates, patches. Wouldn’t it be nice to have an ongoing cadence that improves your uptime and overall infrastructure health. Or would you rather wait and find yourself in the “datacenter-endgame” like those poor Avengers? If you answered “yes” to this question, then Recurring Data Center Advisory Service is the right-fit for you!

 

 

I have barely scratched the surface of what the RDCAS can provide. While maintenance and support costs are on the rise (especially in the case of a massive failure), I want all our customers to know that this great service is available. It’s like G.I. Joe said, “knowing is half the battle”.

 

 

If you want to learn more about RDCAS or how Zunesis can help you with your IT environment, please reach out to a Zunesis or visit our website! Until then, I wish you all a super-heroic Thursday and a MARVELous weekend! “Avengersssss Assemble!’