By Zunesis / February 23, 2015 / customer serviceIT solutionsit solutions provider
Investing in core competencies Today’s clientele are savvy and smart, and most of them wear x-ray glasses that can see right through inexperience from a mile away. In the world of Information Technology (IT), no organization can possibly know it all or be an expert in everything. Technology today is too complex, ever changing, and moving at […]
READ MOREBy Zunesis / February 16, 2015 / customer serviceIT servicesIT solutions
Why Flexibility Builds Credibility with Your Clients In my previous blog on the topic of Customer Service in 2015, we explored the five pillars of serving customers today: Flexible Invested Responsive Strategic Trusted This week, we will tackle the pillar of customer service: Flexibility. Webster defined “flexibility” as, “the quality of being adaptable or variable.” […]
READ MOREBy Zunesis / February 12, 2015 / infrastructure assessmentit infrastructure
Every New Year we make individual goals and resolutions to improve ourselves and our overall well-being. We understand the importance of taking care of our bodies both mentally and physically, but do we take the time to do a wellness check on the thousands of dollars we spend on our IT infrastructure? How important is […]
READ MOREBy Zunesis / February 6, 2015 / customer service tipscustomerFIRSTenterprise infrastructure VARs
Does Customer Service still matter? Do any of us really believe that customer service still matters? Most business leaders would immediately say, “Sure it does,” because we take great pride in the customer experience we provide. As business owners and CEO’s, we carry the torch of serving our customers proudly and without reservation. However, […]
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