March, 2015

By Tom Savage / March 26, 2015 / Hp ProLiantHP Software Defined StorageHP Special Offer

The vendor world is not particularly gifted at letting the rest of the world know when they have specials taking place. Today I would like to rectify that situation and focus on a fantastic deal that HPE has for their ProLiant servers, an additional value-add included with each Intel Xeon server purchased. HPE, for no […]

By Zunesis / March 23, 2015 / customer serviceit service providersit solutions providerstategic customer service

In my last blog, we explored the Customer Service Pillar of being Responsive in the context of what customers are expecting from the IT Solution providers today.  As a reminder, I am writing from a customer service roadmap called CustomerFIRST where the word FIRST is an acrostic. This week I am addressing the 4th Pillar […]

By Zunesis / March 16, 2015 /

As Information Technology (IT) professionals, we develop tunnel vision from time to time. Disaster Recovery (DR) planning is an area that tends to be a focal point of the aforementioned tunnel vision. IT professionals show a propensity to zero in on technology DR planning, working diligently to ensure primary data center services are recoverable and […]

By Zunesis / March 12, 2015 / data storagedata storage arraydata storage assessment

Preparing to Replace Your Data Storage Array If you’ve been using your data storage array for more than three years, you may be considering a replacement. Perhaps you just received a support renewal notification; or, if you’ve had this array for five years or more, the manufacturer may be announcing its End of Life (EOL). […]

By Zunesis / March 9, 2015 / customer firstcustomer serviceit customer serviceit solution partnerIT solutions

In my last blog, we explored the Customer Service Pillar of being Invested, emphasizing the importance of focus and being great in only a few things. I discussed how clients expect greatness on the very first engagement and how leveraging professional partnerships to broaden our ability to serve clients is critical in today’s rapidly changing […]

By Zunesis / March 5, 2015 / converged infrastructurehp solution providersolutions provider

Insight Remote Support: Reducing Risk and Downtime As a solution provider, a common refrain from clients and prospects is that, “a server is a server.” They simply don’t see the rationale in paying more for a brand-name server, such as an HP ProLiant, vs. a “white-box” server. Through learning about what IT professionals are looking […]