End User-Centric Network and Application Performance Analytics
Increasing reliance on Wi-Fi for Enterprise and IoT applications mean IT departments are facing new challenges to deliver the best user and client experience possible. To provide a consistent level of performance, the Aruba Service Assurance solution enables IT to proactively simulate real-world user and client experiences.
IT can continuously monitor network connectivity and the performance of wireless and Ethernet connections in critical, high-value locations like office spaces, retail, education, healthcare, and similar types of environments.
How it works
The Aruba Service Assurance solution includes simple to deploy sensors, cloud-based data processing and an easy to learn web-based administrative dashboard. It can be accessed from anywhere using either Chrome or Safari browsers.
It’s a great tool for any organization and IT team tasked with delivering the best possible network experience with their user’s connectivity and app performance in mind – especially the “C-suite” or users with cyclical problems reported to the help desk.
Components to the Solution
Aruba LTE sensors can be placed within any area where users or IoT devices are located to reduce the time to identify and resolve application responsiveness and user experience issues. The sensor is placed at the same height where user’s devices are placed or held, to run accurate simulated tests over Wi-Fi. Wired connections are also supported.
Tests can be set up for LAN and WLAN connectivity, DHCP, DNS, authentication, captive portal response, cloud and internal applications. Installation of the sensor, even in extremely remote locations is easy due to built-in out-of-band cellular connectivity. This reduces the time and effort normally required to go on-site, diagnose a problem and put a resolution into action.
Configuration and visibility: Web-based dashboard
The cloud-based analytics and insights engine provides a robust and scalable model that allows IT to centrally configure and run tests for today’s cloud-based (SaaS) or internal applications. Pre-configured templates or custom defined tests can monitor the most important apps and services. For example, tests can automatically ping a server to confirm responsiveness, or run a script through a browser to see how an application is performing before users encounter a problem.
The web-based service assurance dashboard is designed with simplicity and one-glance visibility in mind. It changes how an assurance dashboard should work. A unique, five-column traffic light model easily lets you see when things are working great and when they’re not.
The status of each sensor, SSID, service and application being tested are highlighted under each of the traffic light icons. This provides IT a good understanding of overall user experience, Wi-Fi connectivity and quality, responsiveness of core network services, and the reachability of internal and external services. Smart notifications can be setup to keep you informed on your mobile device.
How can Zunesis help?
Zunesis is an Aruba Platinum partner, which is the highest level of achievement. We can help any customer or prospective customer on even a small project with a concern such as we have outlined in this post.
A simple deployment of a single sensor and a 1 year subscription to the data and analytics gathering would cost only about $1200. Zunesis can install a quick test solution for our clients who need to get to the bottom of a tough end-user experience issue through our unique Customer Connect Program. This program provides 2-3 hours of no-cost onsite consulting with customers.
For instance, we could use that time to setup a basic Service Assurance sensor and dashboard. We then provide another hour or two of time after deployment to work with the client on reviewing results of the data gathering.
Plus for that small cost, the sensor is available to use for other testing, and one would simply need to renew the annual service subscription (or purchase up to 5 years up front!).