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No-Cost 1TB Software Defined Storage with Every HP ProLiant

By Tom Savage / March 26, 2015 /

The vendor world is not particularly gifted at letting the rest of the world know when they have specials taking place. Today I would like to rectify that situation and focus on a fantastic deal that HPE has for their ProLiant servers, an additional value-add included with each Intel Xeon server purchased. HPE, for no […]

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Being Strategic with your Clients Requires Investment

By Zunesis / March 23, 2015 /

In my last blog, we explored the Customer Service Pillar of being Responsive in the context of what customers are expecting from the IT Solution providers today.  As a reminder, I am writing from a customer service roadmap called CustomerFIRST where the word FIRST is an acrostic. This week I am addressing the 4th Pillar […]

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3 Things to Know About VMware Site Recovery Manager (SRM)

By Zunesis / March 16, 2015 /

As Information Technology (IT) professionals, we develop tunnel vision from time to time. Disaster Recovery (DR) planning is an area that tends to be a focal point of the aforementioned tunnel vision. IT professionals show a propensity to zero in on technology DR planning, working diligently to ensure primary data center services are recoverable and […]

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Understanding Your Storage

By Zunesis / March 12, 2015 /

Preparing to Replace Your Data Storage Array If you’ve been using your data storage array for more than three years, you may be considering a replacement. Perhaps you just received a support renewal notification; or, if you’ve had this array for five years or more, the manufacturer may be announcing its End of Life (EOL). […]

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GO TAKE CARE OF THE CUSTOMER!

By Zunesis / March 9, 2015 /

In my last blog, we explored the Customer Service Pillar of being Invested, emphasizing the importance of focus and being great in only a few things. I discussed how clients expect greatness on the very first engagement and how leveraging professional partnerships to broaden our ability to serve clients is critical in today’s rapidly changing […]

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Why HP ProLiant Series

By Zunesis / March 5, 2015 /

Insight Remote Support: Reducing Risk and Downtime As a solution provider, a common refrain from clients and prospects is that, “a server is a server.” They simply don’t see the rationale in paying more for a brand-name server, such as an HP ProLiant, vs. a “white-box” server. Through learning about what IT professionals are looking […]

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Be Great in a Few Things

By Zunesis / February 23, 2015 /

Investing in core competencies Today’s clientele are savvy and smart, and most of them wear x-ray glasses that can see right through inexperience from a mile away. In the world of Information Technology (IT), no organization can possibly know it all or be an expert in everything. Technology today is too complex, ever changing, and moving at […]

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Every Customer Is Different

By Zunesis / February 16, 2015 /

Why Flexibility Builds Credibility with Your Clients In my previous blog on the topic of Customer Service in 2015, we explored the five pillars of serving customers today: Flexible Invested Responsive Strategic Trusted This week, we will tackle the pillar of customer service: Flexibility. Webster defined “flexibility” as, “the quality of being adaptable or variable.”  […]

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What Are You Doing to Maintain a Healthy IT Infrastructure?

By Zunesis / February 12, 2015 /

Every New Year we make individual goals and resolutions to improve ourselves and our overall well-being. We understand the importance of taking care of our bodies both mentally and physically, but do we take the time to do a wellness check on the thousands of dollars we spend on our IT infrastructure? How important is […]

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Top 5 Customer Service Tips for Leaders in 2015

By Zunesis / February 6, 2015 /

Does Customer Service still matter?   Do any of us really believe that customer service still matters?  Most business leaders would immediately say, “Sure it does,” because we take great pride in the customer experience we provide.  As business owners and CEO’s, we carry the torch of serving our customers proudly and without reservation.  However, […]

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