Blog

By Zunesis / April 24, 2015 / social iqsocial mediasocial media listening

The ability to form closer customer relationships, stay at the forefront of market trends, and create competitive differentiation comes at a critical time for marketing organizations across all industries. In today’s competitive world, there are too many companies competing in an environment where there are not enough customers. This is especially true for high-tech and […]

By Joe Tressler / April 17, 2015 / it companyIT solutionsit solutions provider

This is a blog about a journey: a journey from being the customer of an IT Solutions Provider to servicing the customer. A journey about taking my perceived thoughts and ideas about the way I should have been treated as a customer and turning them into an action plan or template for the way I […]

By Tom Savage / March 26, 2015 / Hp ProLiantHP Software Defined StorageHP Special Offer

The vendor world is not particularly gifted at letting the rest of the world know when they have specials taking place. Today I would like to rectify that situation and focus on a fantastic deal that HPE has for their ProLiant servers, an additional value-add included with each Intel Xeon server purchased. HPE, for no […]

By Zunesis / March 23, 2015 / customer serviceit service providersit solutions providerstategic customer service

In my last blog, we explored the Customer Service Pillar of being Responsive in the context of what customers are expecting from the IT Solution providers today.  As a reminder, I am writing from a customer service roadmap called CustomerFIRST where the word FIRST is an acrostic. This week I am addressing the 4th Pillar […]

By Zunesis / March 16, 2015 /

As Information Technology (IT) professionals, we develop tunnel vision from time to time. Disaster Recovery (DR) planning is an area that tends to be a focal point of the aforementioned tunnel vision. IT professionals show a propensity to zero in on technology DR planning, working diligently to ensure primary data center services are recoverable and […]

By Zunesis / March 12, 2015 / data storagedata storage arraydata storage assessment

Preparing to Replace Your Data Storage Array If you’ve been using your data storage array for more than three years, you may be considering a replacement. Perhaps you just received a support renewal notification; or, if you’ve had this array for five years or more, the manufacturer may be announcing its End of Life (EOL). […]

By Zunesis / March 9, 2015 / customer firstcustomer serviceit customer serviceit solution partnerIT solutions

In my last blog, we explored the Customer Service Pillar of being Invested, emphasizing the importance of focus and being great in only a few things. I discussed how clients expect greatness on the very first engagement and how leveraging professional partnerships to broaden our ability to serve clients is critical in today’s rapidly changing […]

By Zunesis / March 5, 2015 / converged infrastructurehp solution providersolutions provider

Insight Remote Support: Reducing Risk and Downtime As a solution provider, a common refrain from clients and prospects is that, “a server is a server.” They simply don’t see the rationale in paying more for a brand-name server, such as an HP ProLiant, vs. a “white-box” server. Through learning about what IT professionals are looking […]

By Zunesis / February 23, 2015 / customer serviceIT solutionsit solutions provider

Investing in core competencies Today’s clientele are savvy and smart, and most of them wear x-ray glasses that can see right through inexperience from a mile away. In the world of Information Technology (IT), no organization can possibly know it all or be an expert in everything. Technology today is too complex, ever changing, and moving at […]

By Zunesis / February 16, 2015 / customer serviceIT servicesIT solutions

Why Flexibility Builds Credibility with Your Clients In my previous blog on the topic of Customer Service in 2015, we explored the five pillars of serving customers today: Flexible Invested Responsive Strategic Trusted This week, we will tackle the pillar of customer service: Flexibility. Webster defined “flexibility” as, “the quality of being adaptable or variable.”  […]